Professional End of Tenancy Cleaning
Call Us On: 07519 678 052
1. Definitions
In these Terms and Conditions, the following words:
“Cleaning Charges”;
“Cleaning Services”; Commencement Date”; “Customer”; “Location”; “Premises”; and
“End of Tenancy Professional Cleaning”; “Parties”;
Shall have the meanings as set
out in the email confirmation sent to you. “Parties” shall mean End of Tenancy Professional
Cleaning and Customer.
2. Provision of Services
In consideration of the Customer paying the Cleaning Charges
to the Professional End of Tenancy Cleaning Professional Cleaning, Our Cleaning Team
shall provide the Cleaning Services of the Premises to the Customer at the Location
with reasonable skill and care and in accordance with these terms and conditions
and the email confirmation and shall provide properly skilled staff (including adequate
supervision), equipment and cleaning materials for such purpose.
We aim to arrive
on time; however, our job arrival times are estimates; we regret no discounts can
be offered. Should the Location be outside the M25, we reserve the right to impose
additional charges for the Cleaning Services.
3. Selection of Professional End of Tenancy Cleaning Cleaning Contractors
Professional
End of Tenancy Cleaning Professional Cleaning will use reasonable endeavours to provide
cleaners to carry out the Cleaning Services who are aged 18 or over and are (so far
as reasonably possible) known to Professional End of Tenancy Cleaning Professional
Cleaning and in respect of whom character and employment references have been checked
to ensure so far as reasonably possible that they are reliable, discreet and honest.
4.
Security
The Customer shall keep Professional End of Tenancy Cleaning Professional
Cleaning informed of all security procedures in operation at the Location with which
it reasonably requires Professional End of Tenancy Cleaning Cleaning Contractors
to comply. Professional End of Tenancy Cleaning Professional Cleaning will ensure
that its contractors working at the Location under the Cleaning Services are made
fully aware of and comply with such Customer's security procedures and, if required
by the Customer.
5. Equipment
Professional End of Tenancy Cleaning Professional Cleaning
shall maintain the cleaning equipment regularly in line with applicable safety laws,
regulations and governmental guidelines and provide replacements when breakdowns
occur or any such equipment required for the provision of the Cleaning Services ceases
to work effectively.
6. Safe Premises
The Customer warrants that the Premises are safe for work and comply
with all statutory requirements for the health and safety at work of the Professional
End of Tenancy Cleaning Professional Cleaning cleaners. Professional End of Tenancy
Cleaning Professional Cleaning may refuse to permit its staff to work in the Premises
or any part of them if Professional End of Tenancy Cleaning Professional Cleaning
reasonably considers that they may be exposed to undue risk or danger. Further, if
the cleaning Contractors are subject to any verbal or physical abuse, we reserve
the right to stop the Cleaning Services at any time and full payment will be charged
to the Customer.
7. Professional End of Tenancy Cleaning Professional Cleaning Health
and Safety Policy
So far as affects its staff who perform the Cleaning Services, Professional
End of Tenancy Cleaning Professional Cleaning undertakes with the Customer that (without
limiting its duties to them) it will:
a. in accordance with applicable law safeguard
the health, safety and welfare of its staff performing the Cleaning Services;
b. bring
to the notice of its staff the safety policies of both Professional End of Tenancy
Cleaning Professional Cleaning and the Customer provided that the Customer has notified
Professional End of Tenancy Cleaning Professional Cleaning of its safety policy in
writing and in advance;
c. provide reasonable information, training and supervision
in safe working practices and the need to work safely; and
d. have reasonable regard
for the health and safety of those not employed Professional End of Tenancy Cleaning
Professional Cleaning, but who may be affected by Professional End of Tenancy Cleaning
Professional Cleaning work.
8. Customer Complaints
a. Any complaint about the performance
of the Cleaning Services must be made in writing to one of the Professional End of
Tenancy Cleaning Professional Cleaning managers within 1 working day of the occurrence
complained about and we will take reasonable action, without cost to the Customer,
to investigate and (unless it reasonably considers that the complaint was not justified)
take reasonable remedial action provided that the Customer is present at the Location
at the end of the Cleaning Services to sign off. If the Customer is not present at
the end of the Cleaning Services job, the Cleaning Services will be deemed to have
been completed to the satisfaction of the Customer.
b. In the absence of complaint
it will be assumed that the Customer is satisfied with Professional End of Tenancy
Cleaning Professional Cleanings’ performance of the Cleaning Services however nothing
in this clause shall act so as to waive or limit any right or remedy either Party
may have under these Terms and Conditions or as may be provided by applicable law.
9. Payment
Unless otherwise agreed, all payments are to be made on Completion of the
Cleaning Works. In some circumstances, invoices will be issued and in this case,
the Customer shall pay all Cleaning Charges due under these Terms and Conditions
not later than 30 days after its receipt of the Professional End of Tenancy Cleaning
Professional Cleaning invoice in respect of them. All queries in respect of payments
must be directed to Professional End of Tenancy Cleaning Professional Cleaning Office.
Staff carrying out the Cleaning Services have no authority to deal with payment issues.
Congestions Charges will be paid by the Customer, if applicable. Any parking fines
incurred, will be charged to the Customer.
Parking costs are for the Customer. Customer
must ensure that the Professional End of Tenancy Cleaning Professional Cleaning Vehicles
are able to park safely; if charges need to be incurred or permits obtained for the
period of the Cleaning Services, then Professional End of Tenancy Cleaning Professional
Cleaning must be provided with the relevant monies or permits, whatever is applicable.
If you postpone or cancel a Cleaning Service having made a booking, we reserve the
right to charge you 50% of the cost of the Cleaning Services quoted. If you postpone
within 24 hours of the proposed start time, we reserve the right to charge you 100%
of the value of the Service.
10. VAT
All sums payable under these Terms and Conditions
are exclusive of VAT which is payable in addition to such charges.
11. No Set Off
The
Customer shall pay all money due under these terms and conditions without any discount,
deduction, set off or counterclaim regardless of any claim or dispute which the Customer
has or alleges it has against Professional End of Tenancy Cleaning Professional Cleaning.
12. Interest on Late Payment
If the Customer fails to pay any sum due on the due date
of payment in accordance with these Terms and Conditions, the Customer shall pay
to Professional End of Tenancy Cleaning Professional Cleaning interest on such overdue
amounts at the rate of 2% per year plus the base rate from time to time of Lloyds
Bank plc calculated on a day-
Failure by
the Customer to pay the Cleaning Charges or any other amount within 60 days of receiving
an invoice from Professional End of Tenancy Cleaning Professional Cleaning requesting
such amounts or to comply with any of its other material obligations under these
Terms and Conditions shall constitute sufficient cause for Professional End of Tenancy
Cleaning Professional Cleaning to suspend or terminate service under the Cleaning
Contract or any other contract with the Customer until the Cleaning Charges or any
other amounts and all interest on them have been received in full by Professional
End of Tenancy Cleaning Professional Cleaning and the Customer's other obligations
have been complied with in full.
14. Force Majeure
Neither Party shall have any liability under or be deemed to be in breach of these
Terms and Conditions for any delays or failures in performance of these Terms and
Conditions which result from circumstances beyond the reasonable control of that
Party. The Party affected by such circumstances shall promptly notify the other Party
in writing when such circumstances cause a delay or failure in performance and when
they cease to do so.
15. Confidentiality
All information acquired by Professional End of Tenancy Cleaning
Professional Cleaning relating to the Customer's business, if applicable, shall be
treated by Professional End of Tenancy Cleaning Professional Cleaning as confidential
and Professional End of Tenancy Cleaning Professional Cleaning shall not make any
use or disclosure of it. Professional End of Tenancy Cleaning Professional Cleaning
shall (if so requested by the Customer) require its employees to enter into written
undertakings as to confidentiality which are directly enforceable by the Customer.
The obligations of this clause shall not apply to any information which:
a. was known
or was in the possession of Professional End of Tenancy Cleaning Professional Cleaning
before it was acquired by Professional End of Tenancy Cleaning Professional Cleaning
from the Customer;
b. is, or becomes, publicly available through no fault of Professional
End of Tenancy Cleaning Professional Cleaning;
c. is provided to Professional End
of Tenancy Cleaning Professional Cleaning without restriction or disclosure by a
third party, who did not breach any confidentiality obligations by making such a
disclosure;
d. was developed by any of the Professional End of Tenancy Cleaning Professional
Cleaning staff (or on Professional End of Tenancy Cleaning Professional Cleanings’
Team’s behalf) who had no direct access to, or use or knowledge of the confidential
information acquired from the Customer; or
e. is required to be disclosed by order
of a court of competent jurisdiction.
f. This clause shall survive termination of
these Terms and Conditions for a period of 6 years.
16. Exclusion of liability
To the
extent permitted by applicable law, Professional End of Tenancy Cleaning Professional
Cleaning disclaims all liability to the Customer in connection with Professional
End of Tenancy Cleaning Professional Cleaning performance under these Terms and Conditions,
including but not limited to liability for loss of profits and other consequential
losses. Except in the case of death or personal injury caused by Professional End
of Tenancy Cleaning Professional Cleanings’ negligence, the liability of Professional
End of Tenancy Cleaning Professional Cleaning under or in connection with these Terms
and Conditions whether arising in contract, tort, negligence, breach of statutory
duty or otherwise howsoever shall not exceed the Cleaning Charges paid by the Customer
Professional End of Tenancy Cleaning Professional Cleaning under these Terms and
Conditions. Neither Party shall be liable to the other Party in contract, tort, negligence,
breach of statutory duty nor otherwise for any loss, damage, costs or expenses of
any nature whatsoever incurred or suffered by that other Party of an indirect or
consequential nature including without limitation any economic loss or other loss
of turnover, profits, business or goodwill.
Professional End of Tenancy Cleaning Professional
Cleaning will not be liable, during the carpet cleaning process for any damage caused
by cleaning, dyeing or drying where clear instructions have not been relayed to Professional
End of Tenancy Cleaning Professional Cleaning. Professional End of Tenancy Cleaning
Professional Cleaning will not be liable for the first £250 of any claim.
17. Variation
These
terms and conditions may only be amended in writing signed by duly authorised representatives
of the Parties.
18. Waiver
No failure or delay by either Party in exercising any right, power or privilege
under these Terms and Conditions shall impair the same or operate as a waiver of
the same nor shall any single or partial exercise of any right, power or privilege
preclude any further exercise of the same or the exercise of any other right, power
or privilege. The rights and remedies provided in these Terms and Conditions are
cumulative and not exclusive of any rights and remedies provided by law.
19. Third
parties
For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding
any other provision of these Terms and Conditions is not intended to, and does not,
give any person who is not a party to it any right to enforce any of its provisions.
20.
Notices
Any notice to be given under these Terms and Conditions shall be in writing
and shall be sent by first class mail or air mail, or by facsimile or e-
Notices sent as above shall be deemed
to have been received 2 working days after the day of posting (in the case of inland
first class mail), or on the next working day after transmission (in the case of
facsimile messages, but only if a transmission report is generated by the sender's
facsimile machine recording a message from the recipient's facsimile machine, confirming
that the facsimile was sent to the number indicated above and confirming that all
pages were successfully transmitted), or next working day after sending (in the case
of e-
a. In proving the giving of a notice it shall be sufficient to prove that
the notice was left, or that the envelope containing the notice was properly addressed
and posted, or that the applicable means of telecommunication was addressed and dispatch
of the transmission was confirmed and/or acknowledged as the case may be.
a.
The validity, construction and performance of these Terms and Conditions shall be
governed by English law and shall be subject to the exclusive jurisdiction of the
English courts to which the Parties submit.
22. Interpretation
a. In these Terms and
Conditions unless the context otherwise requires:
b. words importing any gender include
every gender;
c. words importing the singular number include the plural number and
vice versa;
d. words importing persons include firms, companies and corporations and
vice versa;
e. references to numbered clauses and schedules are references to the
relevant clause in or schedule to these Terms and Conditions;
f. reference in any
schedule to these Terms and Conditions to numbered paragraphs relate to the numbered
paragraphs of that schedule;
g. any obligation on any Party not to do or omit to do
anything is to include an obligation not to allow that thing to be done or omitted
to be done;
h. the headings to the clauses, schedules and paragraphs of these Terms
and Conditions are not to affect the interpretation;
i. any reference to an enactment
includes reference to that enactment as amended or replaced from time to time and
to any subordinate legislation or by-
j. where the
word 'including' is used in these Terms and Conditions, it shall be understood as
meaning 'including without limitation'.
23. Promotional Terms and Conditions.
(a) This promotion cannot be used in conjunction with any other promotion or offer.
For the avoidance of doubt, any reduction under clause (i) can only be used against
a full price payment.
(b) Offer open only to UK residents aged 18 or over.
(c) No cash
or credit alternatives will be offered.
(d) Professional End of Tenancy Cleaning Professional
Cleaning accepts no responsibility for any tax liability caused/incurred by an individual
or business relating to this promotion.
(e) Professional End of Tenancy Cleaning Professional
Cleaning reserves the right to withdraw this promotion and/or vary the terms and
conditions upon which it is offered at any time and without notice to you.
(f) Any
dispute in relation to this promotion and/or these terms and conditions is governed
by the law of England and Wales and you and Professional End of Tenancy Cleaning
Professional Cleaning submit to the exclusive jurisdiction of the Court of England
and Wales for the settlement of any such dispute.
End of Tenancy Professional Cleaning Terms and Conditions Of Service